Terms & Conditions

Welcome to our online store. By accessing or using our website, placing an order, or interacting with any of our services (including our AI-powered shopping assistant), you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from our online store, operated on WooCommerce. By using this site, you confirm that you are at least 18 years of age or have the consent of a parent or guardian.

We reserve the right to update or modify these Terms at any time without prior notice. Changes become effective immediately upon posting to this page. Your continued use of the website constitutes acceptance of any revised Terms.

2. Products & Pricing

  • All product descriptions, images, and specifications are provided as accurately as possible. However, we do not guarantee that colors, dimensions, or other details displayed on screen will exactly match the physical product.
  • Prices are listed in Bangladeshi Taka (৳) and include applicable taxes unless stated otherwise.
  • We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price shown at the time of checkout.
  • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

3. Orders & Payment

  • Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including stock availability, payment issues, or suspected fraud.
  • Payment must be completed at the time of checkout. We accept bKash, Nagad, bank transfer, and major credit/debit cards.
  • You will receive an order confirmation email once your payment has been verified. This email confirms that your order has been accepted.
  • If we are unable to fulfill your order after payment, we will notify you and issue a full refund within 5–7 business days.

4. Shipping & Delivery

Shipping terms, methods, estimated delivery times, and costs are outlined in our Shipping Policy page. By placing an order, you agree to the terms described there.

We are not responsible for delays caused by courier services, natural disasters, strikes, or other circumstances beyond our control.

5. Returns & Refunds

Our return and refund terms are outlined in our Return Policy and Refund Policy pages respectively. By making a purchase, you agree to the conditions described in those policies.

6. AI Shopping Assistant (CartPilot)

Our website uses an AI-powered shopping assistant to help you browse products, ask questions, and manage your cart. By interacting with the assistant, you acknowledge and agree to the following:

  • The assistant provides product information and recommendations based on our current catalog and store policies. It does not provide professional, legal, medical, or financial advice.
  • While we strive for accuracy, responses generated by the AI may occasionally contain errors. Please verify important details (such as pricing, availability, and specifications) on the product page before completing your purchase.
  • Conversations with the assistant may be logged for quality improvement and support purposes, in accordance with our Privacy Policy.
  • Voice and text interactions with the assistant are treated equally under these Terms.

7. Intellectual Property

All content on this website — including text, images, logos, product descriptions, and design — is our property or used under license. You may not copy, reproduce, distribute, or use any content from this site without written permission.

8. User Accounts

  • If you create an account on our site, you are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity under your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

9. Limitation of Liability

  • Our website, products, and services (including the AI shopping assistant) are provided “as is” without warranties of any kind, express or implied.
  • To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or purchase of our products.
  • Our total liability for any claim related to a purchase shall not exceed the amount you paid for that specific order.

10. Privacy

Your personal data is collected, used, and protected in accordance with our Privacy Policy. By using our website, you consent to the practices described there.

11. Governing Law

These Terms are governed by the laws of the People’s Republic of Bangladesh. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

12. Contact Us

If you have questions about these Terms, please contact us:

These Terms & Conditions are subject to change. Any updates will be posted on this page.